Arbolus Intelligence

OpenGov Inc.

opengov.com · Redwood City, United States of America

OpenGov provides cloud-based software for budgeting, financial management, permitting, licensing, procurement, and citizen engagement for state and local governments and public sector agencies, helping them modernize workflows, improve transparency, and manage public funds. The company generates revenue through subscriptions and related services for its SaaS platform and implementation support.

  • Enterprise ERP
  • IT Consulting & Implementation
Listed in
Revenue
$250.0M
Employees
1,500
Founded
2012
Headquarters
Redwood City, United States of America

What 65 Arbolus experts think of OpenGov Inc.

OpenGov's NPS distribution leans positive, with a majority of experts reporting scores of 7 or above, but some detractors with scores below 6 exist, reflecting implementation or cost frustrations. Renewal intent trends positive for high spenders and leadership roles, with stickiness strongest after one year of use or beyond pilot. The primary themes driving sentiment are efficiency gains from automation and improved budgeting transparency, offset by concerns about ongoing price escalations and onboarding complexity.Overall Customer Sentiment: Positive

Who reviewed OpenGov Inc.

Total customers 65 62 current · 3 former
Reviews growth +45 in six months
Seniority of respondents
  • C-Suite 78% (51)
  • Director 11% (7)
  • Manager 11% (7)
Operations Leader C-Suite NPS 10 Will renew Submitted Jul 2026
People Manager Director NPS 8 Undecided Submitted Jan 2026
Executive C-Suite NPS 9 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 62 customers.

Everything 65 customers told us about OpenGov Inc..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

13 Net Promoter Score, from 65 scored reviews
  • Promoters 23
  • Passives 28
  • Detractors 14

Cumulative NPS by month

+1 over 6 months
  • Apr 7
  • Jun 7
  • Jul 7
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 11 reviews, accumulated up to each month. Category median 13 across 11 companies.

Praised

  • Enables Move Away From Manual Processes
  • Service and Software Capacity Stand Out
  • Pricing Better Than Some Competitors
  • Greater Automation Potential

Criticised

  • Subscription Cost Escalation
  • Potential for Budget Contraction
  • Competitive Price Escalation Mirror
  • Cost Escalation Industrywide

What customers say

Enables Move Away From Manual Processes
“I selected this tool to replace manual processes and Excel because managing budgets that way became overwhelming.”
Service and Software Capacity Stand Out
“The main factors influencing my decision were the price, the service provided, and the overall software capacity compared to other options.”
Pricing Better Than Some Competitors
“We considered Tyler Technologies, Oracle, SAP, but selected this solution based on the overall value and price point.”

Renewal intent

Plan to renew 53%
  • Will renew 16
  • Undecided 11
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 55% 22 answers
  • Director 50% 2 answers
  • Manager 50% 6 answers
  • 8.9/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

Top alternatives

Most weighed by OpenGov Inc. customers

Report

Customer Report - Oct 2026 Oct 2026 65 + 1

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