Arbolus Intelligence

OPERA PMS

operapms.com · Tunis, Tunisia

Opera PMS is a hotel property management system used by hotels and hospitality operators to manage reservations, front desk operations, guest profiles, housekeeping, and billing. The software supports multi-property chains and independent hotels with tools for daily operations and reporting. Revenue is generated through software licensing, subscriptions, and related services to hospitality businesses.

  • Property Management Software
Listed in
Revenue
$25.0M
Employees
150
Founded
2010
Headquarters
Tunis, Tunisia

What 35 Arbolus experts think of OPERA PMS

NPS scores for OPERA PMS skew positive, with most respondents providing ratings in the 8–10 range and strong representation of 9s and 10s from large hospitality groups. Renewal intent is high especially among top spenders and influencers in revenue and operations roles. Stickiness is reinforced by lengthy implementation stages—most customers have used the solution for more than a year. Key feedback themes include powerful, comprehensive functionality and strong support for complex hotels. The main area of concern cited is the steep learning curve and complexity for front-office users. Overall Customer Sentiment: Positive

Who reviewed OPERA PMS

Total customers 35 34 current · 1 former
Reviews growth +32 in six months
Seniority of respondents
  • C-Suite 62% (22)
  • Director 25% (9)
  • Manager 12% (4)
People Leader C-Suite NPS 9 Submitted Jul 2026
Operations Manager C-Suite NPS 8 Will renew Submitted Aug 2025
Revenue Leader C-Suite NPS 10 Will renew Submitted Jul 2026

Employer names and spend open in the full report, along with the other 32 customers.

Everything 35 customers told us about OPERA PMS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

60 Net Promoter Score, from 35 scored reviews
  • Promoters 23
  • Passives 10
  • Detractors 2

Cumulative NPS by month

+1 over 6 months
  • Sep 8
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 27 across 8 companies.

Praised

  • AI-Augmented Experience Potential
  • Intuitive Interface and Faster Workflows
  • Mobile and Integration Improvements
  • Depth and Reliability for Professional Hotels

Criticised

  • Interface and Usability Limitations
  • Not Ideal for Rapid Front-Office Workflows
  • Steep Learning Curve and Workflow Complexity
  • Need to Match Simple Alternatives for Small Hotels

What customers say

Depth and Reliability for Professional Hotels
“I rely on OPERA PMS because it brings core hotel operations together—reservations, room inventory, guest profiles, check-in, billing, and reporting—in one system, crucial for reliable front office and management workflows.”
Powerful and Comprehensive Functionality
“I would recommend OPERA Cloud because it is a robust and comprehensive PMS supporting complex hotel operations, multiple departments, and standardized processes.”
Critical Support for Implementation and Adoption
“I use OPERA Cloud to configure and validate operational workflows and train hotel teams, leading to more consistent workflows, fewer operational errors, smoother go-lives, and faster team adoption.”

Renewal intent

Plan to renew 90%
  • Will renew 9
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 90% 10 answers
  • 8.9/10 Average score from customers who will renew
  • 10/10 Average score from customers not renewing

Top alternatives

Most weighed by OPERA PMS customers

Report

Customer Report - Oct 2026 Oct 2026 35 + 1

Other companies in both categories with a customer report.

See all 1,454 ERP Software companies →

For people who use OPERA PMS

Do you use OPERA PMS at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 35 customers of OPERA PMS have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.