ORACLE NETSUITE
Oracle NetSuite is a cloud-based enterprise resource planning (ERP) platform that provides financial management, CRM, e‑commerce, and professional services automation capabilities for small to large businesses across industries. The company generates revenue through subscription fees for its SaaS applications and related implementation, training, and support services. NetSuite operates as a global business unit of Oracle, serving organizations seeking an integrated, cloud-native business management suite.
- Mid-Market & SMB ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $2.5B
- Employees
- 10,000
- Founded
- 1998
- Headquarters
- Redwood City, United States of America
What 90 Arbolus experts think of ORACLE NETSUITE
NetSuite’s NPS skews positive, with most scores between 7-10, indicating strong net promoter presence and customer advocacy. Renewal intent is high among large and mid-sized accounts, particularly in financial and operational roles; a minority express uncertainty or concerns tied to price increases and implementation complexity. Most customers are in the ongoing adoption stage, with a small but vocal subset exiting or reporting onboarding/offboarding experiences. Key feedback themes include praise for unified data, scalable architecture, critical compliance support, and frustration with configuration difficulty and price escalations.Overall Customer Sentiment: Positive
Who reviewed ORACLE NETSUITE
- C-Suite 67% (60)
- Director 24% (22)
- Manager 8% (7)
Employer names and spend open in the full report, along with the other 87 customers.
Everything 90 customers told us about ORACLE NETSUITE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 89 scored reviews- Promoters 37
- Passives 35
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 27 across 15 companies.
Praised
- Simplified Implementation and Workflow
- AI Augmentation for Efficiency
- More Predictable Pricing Models
- Comprehensive Reporting and Compliance
Criticised
- High Cost to Customize and Maintain
- Price Escalation and Renewal Concerns
- Difficult Onboarding and Configuration
- Onboarding Complexity and Integration Gaps
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 70% 40 answers
- 67% 15 answers
- 67% 3 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.6/10 Average score from customers not renewing
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