ORO Labs
ORO Labs is a software company that provides a SaaS platform for procurement and supplier management, helping enterprises digitize and orchestrate sourcing, onboarding, and third‑party risk workflows. Its solution is used by finance, procurement, and business teams to streamline purchasing processes, improve compliance, and integrate with existing ERP and finance systems. The company generates revenue through subscription fees and related services for its cloud platform.
- Procurement & Sourcing
- Workflow Automation
- Business Process Management
- Revenue
- $9.0M
- Employees
- 80
- Founded
- 2021
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of ORO Labs
NPS scores are uniformly high, with 82% of respondents assigning scores of 9 or 10, signaling a strong promoter majority. Renewal intent is positive for 45% of the pool, with only 9% negative responses and 36% undecided, typically from early-stage or pilot deployments. Stickiness is greatest (>1 year) among high spenders, while pilots and short-term users are more tentative about renewal. The key driver of positive sentiment is the perceived value in procurement automation and platform integration, with early signal for churn risk primarily in low/mid spenders with pilot implementations.Overall Customer Sentiment: Positive
Who reviewed ORO Labs
- C-Suite 75% (9)
- Director 25% (3)
Employer names and spend open once the report publishes.
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Sentiment
66 Net Promoter Score, from 12 scored reviews- Promoters 8
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jan 8
- Sep 8
- Feb 8
- Apr 9
- Jul 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 63 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 17% 6 answers
- 67% 3 answers
- 9.3/10 Average score from customers who will renew
- 8.6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by ORO Labs customers
More in Workplace & Productivity and ERP Software
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