Arbolus Intelligence

OverIT - Field Service Management

overit.ai · Gorizia, Italy

OverIT is a software company that provides field service management and augmented reality-enabled workforce solutions for asset-intensive industries such as utilities, energy, transportation, and telecommunications. Its platform helps enterprises plan, dispatch, and execute field operations, manage work orders and assets, and support technicians with mobile and remote collaboration tools. The company generates revenue through licensing and subscriptions to its SaaS and on-premise software, along with related implementation and support services.

  • Field Service Management
  • IT Consulting & Implementation
Listed in
Revenue
$65.0M
Employees
450
Founded
2000
Headquarters
Gorizia, Italy

What 6 Arbolus experts think of OverIT - Field Service Management

NPS scores are strong, with 50% of respondents giving a score of 10 and all others rating 7. Renewal intent is high, as four out of five experts confirmed they intend to renew, with only one unsure. Stickiness indicates the majority of customers have been using OverIT for more than one year, supporting deep implementation and critical workflow dependency. Expert feedback centers on platform resilience, regulatory compliance benefits, and offline mobile reliability. The overall sentiment is summarized as:Positive

Who reviewed OverIT - Field Service Management

Total customers 6 6 current · 0 former
Reviews growth +3 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 33% (2)
  • Manager 17% (1)
Finance Leader Director NPS 7 Undecided Submitted Sep 2026
Strategy Partner C-Suite NPS 7 Will renew Submitted Sep 2026
Operations Leader Director NPS 7 Will renew Submitted Apr 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about OverIT - Field Service Management.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

33 Net Promoter Score, from 6 scored reviews
  • Promoters 2
  • Passives 4
  • Detractors 0

Cumulative NPS by month

-1 over 3 months
  • Mar 9
  • Apr 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.

Praised

  • Resilience During Crisis
  • Regulatory and Safety Performance
  • Ecosystem and Integration Maturity
  • Grid Modernization Investment

Criticised

  • Not for Light FSM Use
  • Cost and Licensing Complexity
  • Integration Frictions
  • Legacy Technical Debt

What customers say

Resilience During Crisis
“I have confidence that the scheduling engine will not fail under thousands of simultaneous trouble tickets during a grid emergency.”
Regulatory and Safety Performance
“I see measurable proof that the tool helps reduce Mean Time to Repair, raises First-Time Fix Rates, and leaves no safety compliance gaps.”
Ecosystem and Integration Maturity
“I value the robust pre-built connectors for enterprise GIS and ERP platforms, which save millions in custom middleware development.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 6 + 0

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