Paycom
Paycom is a provider of cloud-based human capital management software that helps businesses manage payroll, HR, time and attendance, talent management, and compliance in a single platform. It primarily serves mid-sized and larger organizations across the United States on a subscription basis, supplemented by implementation and support services. The company generates revenue through recurring SaaS fees and related service charges tied to employee usage and payroll processing volumes.
- Payroll
- HRIS & Core HR
- Workforce Management & Scheduling
- Revenue
- $1.7B
- Employees
- 7,000
- Founded
- 1998
- Headquarters
- Oklahoma City, United States of America
What 59 Arbolus experts think of Paycom
NPS distribution is mixed, with roughly 1/3 promoters (scores 9–10), 1/3 passives (scores 7–8), and 1/3 detractors (scores ≤6). Renewal intent is generally positive among high spenders and finance/operations influencers, though there are notable detractor pockets among users and offboarding companies, highlighting some churn risk. Stickiness is highest in organizations past the first year of deployment and lowest in pilot or offboarding stages. Key feedback themes are ease of use, implementation support, reporting flexibility, and persistent pricing/value concerns.Overall Customer Sentiment: Neutral to Positive
Who reviewed Paycom
- C-Suite 63% (37)
- Director 24% (14)
- Manager 14% (8)
Employer names and spend open in the full report, along with the other 56 customers.
Everything 59 customers told us about Paycom.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-11 Net Promoter Score, from 59 scored reviews- Promoters 17
- Passives 18
- Detractors 24
Cumulative NPS by month
+1 over 6 months- May 6
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 10 across 6 companies.
Praised
- Adaptability to Complex Payroll Needs
- Robust Reporting and Customization
- Strong Customer Service and Implementation Support
- Greater Automation in Reporting
Criticised
- Complexity for Certain Departments
- Difficulty Adjusting Pay Codes
- Price Escalation Risk
- Competitive Pricing Pressure
What customers say
Renewal intent
Plan to renew 39%Plan to renew, by seniority
- 57% 23 answers
- 13% 8 answers
- 0% 5 answers
- 8.1/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Paycom customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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