Person Centred Software
Person Centred Software provides digital care management and care home operations software for social care providers, helping residential and nursing homes digitize care records, evidence care at the point of delivery, and manage compliance and reporting. Its platform is used by care home staff, managers, and providers to improve care quality, efficiency, and regulatory oversight. The company generates revenue through subscription-based licensing and related services for its cloud-based solutions.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2013
- Headquarters
- Guildford, United Kingdom
What 11 Arbolus experts think of Person Centred Software
NPS scores are solidly positive with all reported values between 8 and 10. Renewal intent is generally strong, particularly among low and mid spenders, but some uncertainty exists at the high-spend level. The stickiness is high, with most organizations reporting more than a year of implementation and ongoing daily use. Key themes from expert feedback include intuitive usability, practical management oversight, robust support for task scheduling, but also the need for improved integration and customisation. Complexity and lack of automation currently limit some users. Overall Customer Sentiment: Positive
Who reviewed Person Centred Software
- C-Suite 55% (6)
- Director 9% (1)
- Manager 36% (4)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Person Centred Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
63 Net Promoter Score, from 11 scored reviews- Promoters 7
- Passives 4
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Jul 10
- Feb 9
- May 9
- Jun 9
- Aug 9
- Sep 9
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 37 across 5 companies.
Praised
- Inclusivity and Accessibility
- Management Oversight and Reporting
- Intuitive and Efficient Workflow
- Advanced Analytics and Proactive Care
Criticised
- Legislative Agility
- AI-Powered Competitors
- Churn Risk at High Spend Levels
- Limited Custom Assessment Tools
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 2 answers
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
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