Phreesia
Phreesia is a healthcare technology company that provides a patient intake and engagement platform used by medical practices, health systems, and life sciences organizations to automate registration, insurance verification, payments, and clinical screening. Its software-as-a-service platform replaces paper-based workflows with digital tools that collect patient information, streamline front-desk operations, and support targeted patient communications and education. The company generates revenue primarily through subscription and usage-based fees from healthcare providers and marketing and engagement solutions for life sciences clients.
- Patient Engagement & Telehealth
- Revenue Cycle Management
- Revenue
- $340.0M
- Employees
- 1,600
- Founded
- 2005
- Headquarters
- Wilmington Manor, United States of America
What 6 Arbolus experts think of Phreesia
NPS scores are bifurcated between Promoters (scores of 9) and Passives (scores of 7), with no Detractors. Out of five insights, three reported NPS of 9 and two reported NPS of 7, showing a generally positive sentiment.Renewal intent is mixed: three indicate intent to renew, two are unsure. All definite renewal intents come from high spend or long-tenured users, while uncertainty is present in the mid spend tier.Stickiness correlates with implementation stage: organizations in place for more than one year show higher renewal intent and NPS. Key themes are strong satisfaction among enterprise-scale clients and lower certainty among mid-market organizations.Overall Customer Sentiment: Positive
Who reviewed Phreesia
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Nov 7
- Mar 8
- Jul 8
- Oct 8
- Nov 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 56 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Phreesia customers
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