PENNYLANE
Pennylane is a French fintech company that provides an integrated accounting, financial management, and reporting platform for small and mid-sized businesses and their accounting firms. Its software combines bookkeeping automation, invoicing, spend management, and real-time financial dashboards in a single system, enabling accountants and business owners to collaborate on up-to-date financial data. The company generates revenue through subscriptions to its cloud-based platform and related services for enterprises and accounting practices.
- Accounting & Bookkeeping Software
- Financial Planning & Analysis
- Expense Management
- Revenue
- $60.0M
- Employees
- 600
- Founded
- 2020
- Headquarters
- Paris, France
What 44 Arbolus experts think of PENNYLANE
NPS scores are predominantly high, with over half scoring 9-10, and renewal intent similarly strong among both users and influencers. Customers at advanced implementation stages and with higher spend show the most enthusiasm. Key feedback themes include real-time visibility, intuitive interface, time savings via automation, and collaborative workflows. However, requests for better multi-entity support, deeper analytics, and expanded integrations emerge repeatedly as points of friction as companies grow. Overall Customer Sentiment: Positive
Who reviewed PENNYLANE
- C-Suite 63% (28)
- Director 17% (7)
- Manager 20% (9)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about PENNYLANE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 44 scored reviews- Promoters 25
- Passives 16
- Detractors 3
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.
Praised
- Workflow Automation and Time Savings
- Unified Collaboration with Accountants
- Real-time Financial Visibility
- Expansion into International Markets
Criticised
- Integration Limitations for Complex Organizations
- Reporting and Analytics Gaps
- Limited Multi-Entity and International Support
- Price Increases and Custom Support
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 69% 16 answers
- 100% 2 answers
- 67% 3 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by PENNYLANE customers
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