Arbolus Intelligence

Odoo

odoo.com · Ramillies, Belgium

Odoo is an open-source suite of integrated business applications covering ERP, CRM, accounting, inventory, manufacturing, e‑commerce, HR, and other back-office functions for small and mid-sized businesses. The company generates revenue through paid enterprise editions, cloud hosting, implementation services, and a partner ecosystem built around its modular platform.

  • Mid-Market & SMB ERP
  • Enterprise ERP
  • IT Consulting & Implementation
Listed in
Revenue
$350.0M
Employees
4,200
Founded
2005
Headquarters
Ramillies, Belgium

What 145 Arbolus experts think of Odoo

NPS distribution is strongly positive, with most scores in the 7–10 range. Most customers indicate a willingness to renew, particularly among finance and operations leaders. Stickiness is highest in organizations with >1 year of use, while some users express concern over upgrade complexity and support responsiveness. Primary feedback themes include satisfaction with cost, integration, and modularity; opportunities for improvement include advanced reporting and AI features. Overall Customer Sentiment: Positive

Who reviewed Odoo

Total customers 145 137 current · 8 former
Reviews growth +101 in six months
Seniority of respondents
  • C-Suite 72% (104)
  • Director 17% (25)
  • Manager 12% (17)
Operations Leader Director NPS 3 Undecided Submitted Mar 2026
Engineering Leader C-Suite NPS 0 Submitted Sep 2026
Revenue Partner C-Suite NPS 9 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 142 customers.

Everything 145 customers told us about Odoo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 145 scored reviews
  • Promoters 63
  • Passives 59
  • Detractors 23

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 14 reviews, accumulated up to each month. Category median 26 across 14 companies.

Praised

  • Flexibility and Customizability
  • Cost-Effectiveness and Value
  • Comprehensive, Integrated Platform
  • AI and Automation Enhancement

Criticised

  • Accounting Limitations
  • Customization Complexity
  • Advanced Features & Reporting Gaps
  • AI-native ERP Emergence

What customers say

Flexibility and Customizability
“For us, the main reason to recommend Odoo is that it can be customized for anything we need, and this flexibility is key for organizations with unique processes.”
Cost-Effectiveness and Value
“The value for money is extremely good relative to what you get, and the system covers everything for a reasonable price, even compared to some open-source alternatives.”
Comprehensive, Integrated Platform
“Odoo allows us to run all our operations—sales, accounting, marketing, inventory, and even the website—in one system, reducing the need for multiple disconnected tools.”

Renewal intent

Plan to renew 63%
  • Will renew 49
  • Undecided 21
  • Not renewing 8

Plan to renew, by seniority

  • C-Suite 64% 56 answers
  • Director 50% 10 answers
  • Manager 67% 6 answers
  • Not specified 67% 6 answers
  • 8.7/10 Average score from customers who will renew
  • 6.6/10 Average score from undecided customers
  • 4.6/10 Average score from customers not renewing

Top alternatives

Most weighed by Odoo customers

Report

Customer Report - Oct 2026 Oct 2026 145 + 4

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