Arbolus Intelligence

Oh Goodlord Limited

goodlord.co · Londonderry County Borough, United Kingdom

Oh Goodlord Limited, trading as Goodlord, provides a cloud-based platform for UK letting agents and landlords to manage the tenancy lifecycle, including digital referencing, contract generation, e-signatures, rent collection, and associated insurance and utility services. The company earns revenue through subscription fees for its software and commissions or fees on ancillary services such as referencing and insurance products. Its platform is used primarily by residential letting agencies to streamline operations and improve compliance.

  • Property Management Software
  • IT Consulting & Implementation
Listed in
Revenue
$30.0M
Employees
250
Founded
2014
Headquarters
Londonderry County Borough, United Kingdom

What 18 Arbolus experts think of Oh Goodlord Limited

NPS distribution is generally strong, with Promoters concentrated in key user roles and among those with longer implementation. 60% indicate willingness to renew, with another 25% uncertain. Stages of adoption range from pilot to >1 year live, reflecting stable usage. Key themes are Goodlord’s workflow and compliance value, countered by cost complexity and referencing concerns. Overall Customer Sentiment: Positive

Who reviewed Oh Goodlord Limited

Total customers 18 15 current · 3 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 39% (7)
  • Director 44% (8)
  • Manager 17% (3)
Executive C-Suite NPS 9 Will renew Submitted Sep 2026
Operations Manager Director NPS 8 Submitted Jun 2026
Operations Leader Director NPS 6 Submitted Jan 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about Oh Goodlord Limited.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

22 Net Promoter Score, from 18 scored reviews
  • Promoters 6
  • Passives 10
  • Detractors 2

Cumulative NPS by month

+1 over 6 months
  • Jan 7
  • May 8
  • Jun 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.

Praised

  • Greater Automation
  • Support for Legal Changes
  • AI-Driven Efficiency
  • Integrated Platform & Compliance

Criticised

  • Pricing Complexity
  • Innovation Demand
  • Referencing Limitations
  • Innovation Stagnation

What customers say

Integrated Platform & Compliance
“The platform’s breadth of functionality, ease of use, and integration with our existing CRM is the standout reason I recommend it.”
End-to-End Tenancy Journey
“I would definitely recommend Goodlord for providing a fantastic, start-to-finish tenant journey that keeps everything in one place.”
Automation and Workflow Consistency
“Goodlord simplifies the lettings process and provides a consistent workflow, which is invaluable as tenancy volumes increase.”

Renewal intent

Plan to renew 78%
  • Will renew 7
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 4 answers
  • Director 75% 4 answers
  • Manager 0% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Oh Goodlord Limited customers

Report

Customer Report - Oct 2026 Oct 2026 18 + 4

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