Odoo (Enterprise implementations via partners)
Odoo is an open-source suite of integrated business applications covering ERP, CRM, accounting, inventory, manufacturing, e‑commerce, HR, and other back-office functions for small and mid-sized businesses. The company develops and maintains the Odoo platform and generates revenue through enterprise subscriptions, cloud hosting, and support services, while a global network of partners delivers most enterprise implementations and customizations. Odoo serves customers across a wide range of industries seeking a modular, extensible alternative to traditional ERP systems.
- Mid-Market & SMB ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 3,500
- Founded
- 2005
- Headquarters
- Ramillies, Belgium
What 95 Arbolus experts think of Odoo (Enterprise implementations via partners)
NPS scores skew high, with over half of experts providing ratings of 8–10. Renewal intent is positive among high-value, long-term customers, particularly where Odoo supports mission-critical financial, inventory, and manufacturing use cases. Most users are in the MoreThan1Year implementation phase, indicating mature adoption and stickiness. Key expert themes highlight Odoo’s value, broad functionality, and adaptability, while acknowledging challenges around upgrade complexity and partner dependency.Overall Customer Sentiment: Positive
Who reviewed Odoo (Enterprise implementations via partners)
- C-Suite 75% (71)
- Director 15% (14)
- Manager 11% (10)
Employer names and spend open in the full report, along with the other 92 customers.
Everything 95 customers told us about Odoo (Enterprise implementations via partners).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 95 scored reviews- Promoters 46
- Passives 38
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 30 across 7 companies.
Praised
- Modular Flexibility
- Cost-to-Value Ratio
- Customization and Adaptability
- Deeper Industry-Specific Support
Criticised
- Upgrade Complexity
- Implementation Partner Dependence
- Limited Industry Depth Without Custom Development
- Licensing or Pricing Model Changes
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 58% 24 answers
- 63% 8 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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