Office Ally
Office Ally is a health information technology company that provides web-based practice management, electronic health record, patient portal, and revenue cycle management tools for medical practices, hospitals, and other healthcare providers. It also operates a nationwide clearinghouse for electronic claims submission and eligibility verification between providers and payers. The company generates revenue through subscription fees and transaction-based services for its software and clearinghouse solutions.
- Revenue Cycle Management
- Electronic Health Records
- Patient Engagement & Telehealth
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2000
- Headquarters
- Vancouver, United States of America
What 9 Arbolus experts think of Office Ally
NPS scores are generally high with 57% of respondents rating 9–10, but there is dispersion: 1 respondent rated NPS as low as 1. Renewal intent is split: 33% express clear intent to renew, 33% are not sure, and 33% do not plan to renew (among those who provided renewal data). All customers have been live for more than 1 year, indicating strong stickiness. Key themes include high satisfaction among users, but influencers are more cautious due to cost and support dynamics.Overall Customer Sentiment: Positive
Who reviewed Office Ally
- C-Suite 12% (1)
- Director 50% (5)
- Manager 38% (3)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 2
- Detractors 2
Cumulative NPS by month
+7 over 6 months- Mar 1
- May 6
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 33% 3 answers
- 100% 2 answers
- 9.3/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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