PAIRSOFT
PairSoft provides procure-to-pay and fundraising automation software that integrates with mid-market and enterprise ERP and CRM systems, helping organizations streamline purchasing, invoicing, document management, and donor gift processing. Its solutions are used by businesses, nonprofits, and educational and healthcare institutions to reduce manual data entry, improve approvals, and gain visibility into spend and fundraising workflows. The company generates revenue through subscription-based SaaS licenses, implementation, and related support services.
- Procurement & Sourcing
- Accounts Payable Automation
- Document Management & E-signature
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 1996
- Headquarters
- Tampa, United States of America
What 9 Arbolus experts think of PAIRSOFT
NPS distribution is bimodal, with 38% of customers giving NPS scores of 8 or above and 25% scoring 4 or below. Renewal intent is solid among mid spenders and influencers, while high spenders indicate no intent to renew. Implementation is mature (more than 1 year) for 38%, while 25% are in pilot or offboarding. Key themes include positive sentiment among mid spenders and influencers, but dissatisfaction and churn signals from large, high-spending customers.Overall Customer Sentiment: Neutral
Who reviewed PAIRSOFT
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 4
- Detractors 3
Cumulative NPS by month
+2 over 4 months- Apr 5
- Feb 6
- Jun 6
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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