OpenText Documentum (private deployment partners)
OpenText Documentum is an enterprise content management platform that provides secure document storage, workflow, and compliance capabilities for large organizations, often deployed in private, on‑premises or dedicated cloud environments. It serves highly regulated industries such as financial services, life sciences, energy, and the public sector, helping them manage complex document lifecycles and meet governance requirements. Revenue is generated through software licensing, subscriptions, and professional services delivered by OpenText and its deployment partners.
- Document Management & E-signature
- Business Process Management
- Data Governance & Cataloging
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 1990
- Headquarters
- Waterloo, Canada
What 6 Arbolus experts think of OpenText Documentum (private deployment partners)
NPS distribution ranges from 3 to 8 with a median of 7. 50% of users assign NPS of 7 or 8, with one notable detractor at 3. Renewal intent among high-spend customers is highly mixed: 1 "Yes," 1 "No," and 1 "Not Sure." Stickiness is demonstrated by 4 companies in the "More Than 1 Year" phase, including all high-spend accounts; "Offboarding" and "Pilot" stages are seen only in User personas. Themes: long-term deployments yield moderate satisfaction, but not guaranteed renewals—particularly among major influencers.Overall Customer Sentiment: Neutral
Who reviewed OpenText Documentum (private deployment partners)
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open once the report publishes.
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Sentiment
-50 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 3
- Detractors 3
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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