Arbolus Intelligence

PayItGov

payitgov.com · Kansas City, United States of America

PayIt is a government technology company that provides a cloud-based digital platform for state and local governments to deliver online services and accept payments for things like taxes, utilities, licenses, and court fees. The company serves agencies and constituents by consolidating multiple services into a single web and mobile experience, generating revenue through SaaS contracts and transaction-based fees paid by government clients. Its solutions aim to modernize legacy systems, improve citizen self-service, and streamline back-office workflows for public-sector organizations.

  • Payment Processing
  • Government & Public Sector Software
  • IT Consulting & Implementation
Listed in
Revenue
$52.0M
Employees
260
Founded
2013
Headquarters
Kansas City, United States of America

What 10 Arbolus experts think of PayItGov

NPS scores among experts range from 5 to 10, with the majority reporting NPS of 8 or higher. Renewal intent is overwhelmingly positive among high and mid spenders, though mid-tier customers exhibit slight uncertainty. Most respondents have used PayItGov for over a year, indicating strong stickiness, while pilot users are more cautious. Recurring feedback themes include strong efficiency gains, favorable user experience, and superior customer support, balanced by concerns about future pricing increases and fiscal constraints.Overall Customer Sentiment: Positive

Who reviewed PayItGov

Total customers 10 10 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 44% (4)
  • Director 56% (6)
Finance Executive Director NPS 10 Will renew Submitted Nov 2025
Strategy Leader Director NPS 6 Submitted Jul 2026
Operations Leader C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about PayItGov.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

10 Net Promoter Score, from 10 scored reviews
  • Promoters 3
  • Passives 5
  • Detractors 2

Cumulative NPS by month

-1 over 5 months
  • Nov 9
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.

Praised

  • Responsive Customer Service
  • Superior User Experience
  • Efficiency Gains and Automation
  • Expansion into Miscellaneous Revenues

Criticised

  • Inflation-Driven Cost Increases
  • Public Sector Fiscal Constraints
  • Pressure from Large Competitors
  • Dependence on Pricing Model

What customers say

Responsive Customer Service
“Customer service has been stellar whenever issues have arisen, so our concerns get addressed quickly and effectively.”
Superior User Experience
“UI and UX are clear differentiators, making the platform easy to use for a broad range of payments, which our departments rely on.”
Efficiency Gains and Automation
“We've seen so many efficiencies, especially in eliminating time lost to tedious reconciliations since the platform handles most of it automatically.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Director 100% 3 answers
  • 8.8/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers

Top alternatives

Most weighed by PayItGov customers

Report

Customer Report - Aug 2026 Aug 2026 10 + 0

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