Paymentus

paymentus.com · Charlotte Harbor, United States of America

Paymentus is a cloud-based electronic bill presentment and payment platform that enables billers in sectors such as utilities, financial services, healthcare, and government to present invoices and accept digital payments across web, mobile, IVR, and agent-assisted channels. The company generates revenue by providing SaaS software, payment processing, and related value‑added services to enterprises and their customers.

Payment Processing
Payment Orchestration & Acceptance
Embedded Finance & Banking-as-a-Service

Listed in

Revenue: $600.0M
Employees: 1,500
Founded: 2004
Headquarters: Charlotte Harbor, United States of America

What 25 Arbolus experts think of Paymentus

NPS distribution is weighted to the positive (mean NPS ~8.4), with 52% scoring 9-10 (Promoters), 26% scoring 7-8 (Passives), and 22% at 6 or below (Detractors). High spenders have stronger NPS and renewal intent, while mid-tier and pilot-stage clients are less certain. Stickiness is strong among established clients (more than 1 year live), with most detractors concentrated in the onboarding/pilot or offboarding stage. Overall Customer Sentiment: Positive

Who reviewed Paymentus

Total customers 25 24 current · 1 former

Reviews growth +19 in six months

Seniority of respondents

C-Suite 68% (17)
Director 24% (6)
Manager 8% (2)

Operations Analyst C-Suite NPS 8 Submitted Jul 2026

Revenue Leader C-Suite NPS 9 Will renew Submitted Jul 2026

Engineering Manager Manager NPS 10 Will renew Submitted Jul 2026

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Sentiment

36 Net Promoter Score, from 25 scored reviews

Promoters 14
Passives 6
Detractors 5

Cumulative NPS by month

+0 over 6 months

Nov 8
Dec 8
Feb 8
May 7
Jul 8
Aug 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 53%

Will renew 10
Undecided 6
Not renewing 3

Plan to renew, by seniority

C-Suite 43% 14 answers
Director 67% 3 answers
Manager 100% 2 answers

8.8/10 Average score from customers who will renew
7.7/10 Average score from undecided customers
7/10 Average score from customers not renewing

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