PayProp
PayProp provides an automated payment and reconciliation platform for residential property managers and letting agents, enabling them to collect rent, allocate funds, and pay landlords and contractors with integrated client accounting and compliance tools. The company serves property management firms, estate agencies, and landlords, charging subscription and transaction-based fees for use of its cloud-based software and payment services.
- Payment Processing
- Property Management Software
- Accounting & Bookkeeping Software
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2004
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of PayProp
NPS scores predominantly fall between 7 and 9, indicating moderate user satisfaction, with no extreme detractors. Renewal intent is mixed: only 14% are confirmed for renewal, while a significant portion remains unsure. Implementation stages skew toward either early pilots or post-one year, suggesting both new and established users. Key quantitative themes include steady satisfaction for long-term users, but notable uncertainty among pilot-stage and low spend customers.Overall Customer Sentiment: Neutral
Who reviewed PayProp
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 6
- Detractors 0
Cumulative NPS by month
+1 over 4 months- Feb 7
- Mar 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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