Phantom
Phantom is a digital asset wallet platform focused on the Solana ecosystem, providing browser extension and mobile wallets that allow individuals to securely store, send, receive, and manage cryptocurrencies and NFTs, and interact with decentralized applications. It generates revenue through transaction fees, swap services, and related Web3 financial features.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $8.0M
- Employees
- 80
- Founded
- 2021
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of Phantom
The NPS distribution is highly favorable, with majority scores at 10 and remaining at 8 or 9, indicating strong promoter sentiment. Renewal intent is positive where provided, with intent to continue among committed long-term users. The implementation stage shows nearly all experts using Phantom for more than a year, suggesting high stickiness. Key qualitative themes highlight security, UX simplicity, and ecosystem integration, with some requests for enhanced developer tools.Overall Customer Sentiment: Positive
Who reviewed Phantom
- C-Suite 86% (7)
- Manager 14% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Phantom.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
62 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Oct 10
- Mar 9
- Apr 9
- Jun 10
- Jul 9
- Oct 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 46 across 3 companies.
Praised
- Strong Solana Ecosystem Integration
- Smooth User Experience
- Exceptional Security and Reliability
- Leverage AI for Security and Simulation
Criticised
- Competitive Developer Tooling
- Dependency on Network Performance
- Security Concerns Could Drive Switching
- Limited Advanced Developer Tooling
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 10/10 Average score from customers who will renew
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Phantom customers
Report
More in Security & Compliance and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Phantom
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