Pine Labs
Pine Labs is a merchant commerce platform that provides point-of-sale payments, buy-now-pay-later, and other fintech solutions to retailers and enterprises across India and Southeast Asia. It offers cloud-based software and payment devices that help merchants accept cards and digital wallets, manage installments and loyalty programs, and access working capital. The company generates revenue through transaction fees, subscription-based software, and value-added financial services delivered in partnership with banks and brands.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $220.0M
- Employees
- 2,000
- Founded
- 1998
- Headquarters
- Noida, India
What 8 Arbolus experts think of Pine Labs
NPS is consistently high, with two scores of 10, one 8, one 7, and only one 6. All respondents with available data show yes for renewal intent. Every customer with disclosed implementation stage is using Pine Labs for more than one year, showing strong stickiness. Influencers represent both the largest spenders and highest NPS, supporting robust sentiment. Key themes include positive long-term ROI and strong alignment to customer needs.Overall Customer Sentiment: Positive
Who reviewed Pine Labs
- C-Suite 43% (3)
- Director 57% (5)
Employer names and spend open once the report publishes.
Tell us when the Pine Labs report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- May 8
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 4 answers
- 8.6/10 Average score from customers who will renew
Top alternatives
Most weighed by Pine Labs customers
More in Data & Analytics and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Pine Labs
Do you use Pine Labs at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 8 customers of Pine Labs have already contributed
Takes a few minutes. Your identity stays anonymous.