POLICYBAZAAR
Policybazaar is an online insurance marketplace that allows consumers in India and other markets to compare, purchase, and manage policies across health, life, motor, and other insurance categories. The company aggregates offerings from multiple insurers, provides decision-support tools and advisory services, and earns revenue primarily through commissions and fees from insurance partners and related financial services. It also offers digital tools for renewals, claims assistance, and policy servicing for retail customers.
- Revenue
- $350.0M
- Employees
- 8,000
- Founded
- 2008
- Headquarters
- India
What 13 Arbolus experts think of POLICYBAZAAR
NPS scores range from 2 to 10, indicating a polarized but slightly positive tilt, with most scores between 7 and 10. Renewal intent varies: high spend influencers often express uncertainty or negative intent, while users and low/mid spenders are more likely to recommend or renew. Most users are in the MoreThan1Year implementation stage, suggesting product stickiness. Key qualitative themes include high convenience, broad comparison features, and efficiency; cons focus on product complexity and sales follow-ups.Overall Customer Sentiment: Neutral to Positive
Who reviewed POLICYBAZAAR
- C-Suite 92% (12)
- Director 8% (1)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about POLICYBAZAAR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 5
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- Independent Policy Recommendations
- AI-Driven Personalized Advisory
- Gap Analysis and Continuous Upgrade Suggestions
- User-Friendly Digital Purchase
Criticised
- Aggressive Sales Follow-ups
- Limited in Complex and Specialized Requirements
- Complex Product Language and Comparisons
- AI-Driven Disintermediation
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Report
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