PRA
PRA Group is a global financial services company that specializes in purchasing and collecting nonperforming and charged-off consumer debt from banks, credit card issuers, and other creditors, primarily on an unsecured basis. It generates revenue by acquiring portfolios of delinquent receivables at a discount and then recovering payments through its in-house collections operations and legal recovery channels. The company serves major financial institutions and investors across North America, Europe, and Latin America.
- Lending & Credit Software
- Revenue
- $900.0M
- Employees
- 3,500
- Founded
- 1996
- Headquarters
- Norfolk, United States of America
What 31 Arbolus experts think of PRA
NPS scores are widely distributed, with a substantial cluster between 6 and 9, and a minority at 10, signaling moderate but not overwhelming advocacy. Renewal intent patterns are mixed: approximately 35% clearly intend to renew, 30% indicate uncertainty, and the remainder are not planning to renew or are offboarding. Most users are in mature implementation stages, with a small share involved in pilot or recent onboarding. The resulting sentiment is moderately positive among stable, long-term users but tempered by a significant contingent of undecided or offboarding customers.Neutral
Who reviewed PRA
- C-Suite 60% (19)
- Director 30% (9)
- Manager 10% (3)
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Sentiment
-9 Net Promoter Score, from 31 scored reviews- Promoters 9
- Passives 10
- Detractors 12
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 25 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 62% 13 answers
- 40% 5 answers
- 100% 2 answers
- 0% 1 answer
- 7.8/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by PRA customers
More in Financial Services & Payments and Legal & Outsourced Services
Other companies in both categories with a customer report.
For people who use PRA
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