Prima Assicurazioni
Prima Assicurazioni is an Italian digital insurance company that distributes car, motorcycle, van, home and other personal insurance policies online and through partner networks. It uses a technology-driven platform and data analytics to underwrite and manage policies while relying on risk carriers for underwriting capacity. The company serves retail consumers and small businesses in Italy and selected European markets, generating revenue from insurance premiums and commissions.
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 2015
- Headquarters
- Milan, Italy
What 9 Arbolus experts think of Prima Assicurazioni
NPS scores are predominantly positive, with 56% of respondents posting scores of 8 or 9. Only one user rated an NPS of 3, yet still indicated intent to renew. 67% of customers expressed clear renewal intent, with only one mid-spender indicating offboarding.Stickiness is strong: 89% have used the solution for more than one year, suggesting high adoption maturity. The primary sentiment theme is positive, driven by high spenders and long-term users, with limited dissatisfaction present.Overall Customer Sentiment: Positive
Who reviewed Prima Assicurazioni
- C-Suite 56% (5)
- Director 22% (2)
- Manager 22% (2)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 80% 5 answers
- 50% 2 answers
- 100% 2 answers
- 7.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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