Arbolus Intelligence

Progcap Financial Services

progcap.com · New Delhi, India

Progcap Financial Services is a fintech company that provides working capital and supply-chain financing solutions to micro, small, and medium retailers in India, primarily through partnerships with large corporates and brands. It uses a digital lending platform and alternative data to underwrite credit and disburse loans, repaid via retailer cash flows and channel relationships. The company generates revenue from interest income and associated fees on these credit products.

  • Lending & Credit Software
Listed in
Revenue
$25.0M
Employees
450
Founded
2017
Headquarters
New Delhi, India

What 8 Arbolus experts think of Progcap Financial Services

The overall NPS scores are moderate to positive, with a mean score around 7. All experts indicate intent to renew, demonstrating platform stickiness and satisfaction. The majority have deployed Progcap for over a year, showing advanced or stable implementation. Key sentiment drivers are platform stability, user-friendliness, scalability, and notable process improvements. Some caution exists regarding pricing competitiveness and service responsiveness, but the general feedback is positive, especially concerning operational efficiency and integration.Overall Customer Sentiment: Positive

Who reviewed Progcap Financial Services

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 88% (7)
  • Manager 12% (1)
Finance Partner Manager NPS 8 Will renew Submitted Feb 2026
Finance Leader C-Suite NPS 7 Will renew Submitted Jan 2026
Operations Leader C-Suite NPS 9 Will renew Submitted Feb 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Progcap Financial Services.

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Sentiment

37 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 5
  • Detractors 0

Praised

  • Increase Limit Scalability and Dynamic Enhancement
  • Wider Market Penetration Via Competitive Rates
  • Expand AI Feature Set for Advanced Analytics
  • Superior Credit Access and Market Rates

Criticised

  • Competitive Rate Undercutting
  • Service SLAs and Production Incident Risk
  • Switching Risk on Price and Innovation
  • Over-Reliance on Small Expertise Pool

What customers say

Superior Credit Access and Market Rates
“I recommend this tool for its easy access to credit and the good market rates it provides based on credit score rating.”
Fast Disbursement and Smooth Onboarding
“I see the main strengths as fast disbursement timelines, ability to finance small or underbanked retailers, and a relatively smooth onboarding process.”
Operational Stability and Functional Breadth
“I consider this platform very stable, covering all major supply chain financing stages from login to disbursal, and providing dashboard analytics and API integration.”

Renewal intent

Plan to renew 100%
  • Will renew 8
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 7 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew

Top alternatives

Most weighed by Progcap Financial Services customers

Report

Customer Report - Aug 2026 Aug 2026 8 + 0

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