QBE FIRST
QBE FIRST is a division of QBE Insurance Group that provides lender-placed and specialty insurance solutions, including mortgage hazard, flood, and collateral protection products, primarily to banks, mortgage servicers, and other financial institutions, generating revenue through insurance premiums and related service fees. It operates under the broader QBE brand, leveraging QBE’s underwriting, claims, and servicing infrastructure to manage risk on behalf of its institutional clients.
- Insurance Software
- Cybersecurity Services
- Revenue
- $14.0B
- Employees
- 14,000
- Founded
- 1886
- Headquarters
- Sydney, Australia
What 5 Arbolus experts think of QBE FIRST
NPS scores are predominantly high (with two experts giving 10s and one a 9), reflecting strong satisfaction among established users. Renewal intent is generally positive, with most expressing intent to renew or expand usage; only one high-spend expert indicated intent not to renew. Adoption is mature with 75% of experts at over one year of usage. Key feedback themes include strong operational value, strategic integration, and trusted underwriting expertise, balanced by caution around potential market changes in appetite, support, or commercial terms.Overall Customer Sentiment: Positive
Who reviewed QBE FIRST
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about QBE FIRST.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
80 Net Promoter Score, from 5 scored reviews- Promoters 4
- Passives 1
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Jan 10
- Mar 10
- Jun 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 80 across 1 companies.
Praised
- Ability to Enable Complex Placements
- Operational and Strategic Value
- Client-Focused Solution Fit
- Expansion of Embedded Usage
Criticised
- Support and Commercial Risks
- Competitor and Market Shifts
- Opaque AI and Automation Risks
- Vendor Dependency and Optionality
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Report
More in Security & Compliance and Financial Services & Payments
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