Quicken
Quicken develops personal finance and small business money management software that helps consumers and microbusinesses track spending, create budgets, manage investments, and handle bill payments. Its products are sold primarily via subscription-based desktop and cloud-connected applications for Windows, Mac, and mobile devices. The company serves individuals, families, and very small businesses seeking offline-first, locally stored financial management tools.
- Accounting & Bookkeeping Software
- Personal Finance & Budgeting
- Wealth & Investment Software
- Revenue
- $120.0M
- Employees
- 450
- Founded
- 1983
- Headquarters
- Menlo Park, United States of America
What 8 Arbolus experts think of Quicken
NPS scores are high, with two experts rating 10 and most others above 7, indicating strong satisfaction. Renewal intent is robust among high spenders (100% of high spenders indicate intent to renew), while only one mid-level spender chose not to renew. The majority of customers are in the MoreThan1Year implementation stage, showing ongoing stickiness, with only one customer in offboarding. Key quantitative themes include satisfaction with platform effectiveness and high long-term retention. Overall Customer Sentiment: Positive
Who reviewed Quicken
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
+1 over 5 months- Mar 7
- Apr 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
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