Railsr
Railsr is a Banking-as-a-Service and embedded finance platform that provides APIs and infrastructure for companies to offer cards, accounts, payments, and other financial products without becoming a bank. It serves fintechs, brands, and digital businesses across Europe and beyond, generating revenue through usage-based fees, interchange, and platform services. The company connects clients to a network of licensed banking and payments partners while handling compliance, technology, and operations orchestration.
- Embedded Finance & Banking-as-a-Service
- Payment Processing
- API Management & Integration
- Revenue
- $25.0M
- Employees
- 160
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Railsr
NPS scores are distributed widely, with a mix of high (9-10), moderate (5-8), and low (2-4) ratings, highlighting diverse satisfaction levels. 31% of respondents indicate a firm intention to renew, while the majority are either not sure or have declined renewal, signaling uncertainty. Stickiness varies: most customers are in the LessThan1Year or Pilot phase, but several report MoreThan1Year engagement. Key themes include moderate satisfaction, uneven renewal confidence, and short-tenure stickiness.Overall Customer Sentiment: Neutral
Who reviewed Railsr
- C-Suite 71% (10)
- Director 21% (3)
- Manager 7% (1)
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Sentiment
-35 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 3
- Detractors 8
Cumulative NPS by month
-2 over 6 months- Aug 8
- Sep 7
- Feb 6
- Mar 5
- May 6
- Jul 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 31%Plan to renew, by seniority
- 22% 9 answers
- 33% 3 answers
- 100% 1 answer
- 7.8/10 Average score from customers who will renew
- 4.7/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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