Arbolus Intelligence

Razorpay

razorpay.com · Bengaluru, India

Razorpay is an Indian fintech company that provides payment gateway, payment processing, and banking-as-a-service solutions for businesses of all sizes. Its platform enables merchants to accept and disburse payments, manage subscriptions, and access working capital and neo-banking services. Razorpay generates revenue through transaction fees, SaaS-style subscriptions, and value-added financial services to online and offline businesses.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$220.0M
Employees
3,500
Founded
2014
Headquarters
Bengaluru, India

What 90 Arbolus experts think of Razorpay

NPS scores are overwhelmingly high, with ~80% of ratings in the 9–10 range and nearly all remaining scores at 7–8. Renewal intent is strongly positive among high spenders and key decision makers. Implementation stage is skewed toward deployments of more than 1 year, indicating strong product stickiness. Expert feedback highlights reliability, ease of integration, and transaction success rates as drivers of advocacy, with minor concerns around pricing predictability and support consistency.Overall Customer Sentiment: Positive

Who reviewed Razorpay

Total customers 90 81 current · 9 former
Reviews growth +58 in six months
Seniority of respondents
  • C-Suite 67% (60)
  • Director 25% (23)
  • Manager 7% (6)
Finance Leader C-Suite NPS 10 Submitted Jul 2026
Strategy Leader C-Suite NPS 7 Not renewing Submitted Dec 2025
Generalist Leader Director NPS 10 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 87 customers.

Everything 90 customers told us about Razorpay.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

63 Net Promoter Score, from 90 scored reviews
  • Promoters 59
  • Passives 29
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 40 across 4 companies.

Praised

  • International and High-volume Expansion
  • Customization for Complex Workflows
  • AI-driven Optimization
  • Ease of Integration and Scalability

Criticised

  • Support Consistency
  • Advanced Feature Complexity
  • Payment Issue Handling
  • Reliability and Service Outages

What customers say

Ease of Integration and Scalability
“Razorpay stands out due to straightforward integration, scalable solutions, and strong support for various payment methods and operational needs in complex or high-volume environments.”
Operational Convenience and Visibility
“Razorpay helps us save time, reduce manual work, and manage payments efficiently, with a central platform improving productivity and making financial operations smoother.”
Reliable Payment Infrastructure
“I rely on Razorpay for dependable payment collection and fast, accurate reconciliation across Indian customers and internal teams, supporting our most important daily operations.”

Renewal intent

Plan to renew 81%
  • Will renew 34
  • Undecided 7
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 82% 28 answers
  • Director 80% 10 answers
  • Manager 0% 1 answer
  • Not specified 100% 3 answers
  • 8.9/10 Average score from customers who will renew
  • 8.7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Razorpay customers

Report

Customer Report - Oct 2026 Oct 2026 90 + 7

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