Recurly
Recurly provides a subscription and billing management platform that helps businesses automate recurring billing, invoicing, dunning, and revenue recognition for subscription-based products and services. The company serves SaaS, digital media, consumer subscription, and other recurring revenue businesses, generating revenue through subscription fees and usage-based pricing for its cloud software. It integrates with payment gateways and financial systems to reduce churn, improve billing accuracy, and streamline revenue operations.
- Billing & Subscription Management
- Payment Processing
- Revenue Operations
- Revenue
- $80.0M
- Employees
- 350
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 30 Arbolus experts think of Recurly
NPS scores are predominantly positive, with multiple scores of 7-8 and several strong advocate (9-10) ratings. A minority of lower NPS (4-5) and one very low (1) score reflect isolated pockets of dissatisfaction, generally from users with highly specialized needs or pilot status. Renewal intent is robust for established users, especially high spenders and those past initial adoption. Stickiness is highest for customers in the >1 year implementation bracket, with pilot users displaying more uncertainty. Key expert themes highlight automation, ease of use, and reporting as the core positives, with calls for deeper customization in niche billing models.Overall Customer Sentiment: Positive
Who reviewed Recurly
- C-Suite 75% (23)
- Director 21% (6)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about Recurly.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-16 Net Promoter Score, from 30 scored reviews- Promoters 3
- Passives 19
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jan 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 9 across 4 companies.
Praised
- Billing Accuracy and Revenue Management
- Ease of Use
- Streamlined Automation
- Expanding Self-Service Capabilities
Criticised
- Limited Complex Billing Support
- Customization Gaps
- Not for Highly Specialized Industries
- Customization Demands
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 25% 16 answers
- 60% 5 answers
- 100% 1 answer
- 7.6/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
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