RevSpring
RevSpring provides patient engagement, billing, and payment solutions for healthcare providers, helping hospitals, physician groups, and revenue cycle management firms improve patient communications, collections, and financial outcomes through data-driven messaging and omnichannel payment tools. The company generates revenue by selling its software platform, communication services, and payment processing solutions on a subscription and transaction-fee basis.
- Payment Processing
- Patient Engagement & Telehealth
- Revenue Cycle Management
- Revenue
- $180.0M
- Employees
- 650
- Founded
- 1981
- Headquarters
- Waterford, United States of America
What 5 Arbolus experts think of RevSpring
NPS scores range from 4 to 9, with 60% of responses rating 9, one neutral (7), and one detractor (4). Renewal intent aligns with NPS: both respondents with NPS 9 intend to renew, while the NPS 4 user does not. All respondents have used the product for >1 year, indicating high stickiness regardless of sentiment. Key themes include satisfaction among high spenders and uncertainty or negative sentiment among low spenders. Overall Customer Sentiment: Neutral
Who reviewed RevSpring
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Cumulative NPS by month
+4 over 4 months- Apr 4
- Nov 6
- Mar 7
- May 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by RevSpring customers
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
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