Safaricom
Safaricom is a Kenyan telecommunications company that provides mobile voice, data, fixed connectivity, and digital services to consumer and enterprise customers. It operates the M-Pesa mobile money platform, offering payments, transfers, and financial services, and generates revenue primarily from mobile services, broadband, mobile money fees, and enterprise solutions. The company serves individuals, businesses, and public sector clients across Kenya and selected regional markets.
- Payment Processing
- Telecommunications
- Embedded Finance & Banking-as-a-Service
- Revenue
- $2.6B
- Employees
- 6,500
- Founded
- 1997
- Headquarters
- Nairobi, Kenya
What 5 Arbolus experts think of Safaricom
NPS scores are highly favorable, with 60% giving a maximum score of 10, 40% giving 8, and one outlier at 6. 80% of users have been implemented for more than a year, signaling long-term satisfaction and stickiness. Data shows a trend of increasing NPS with longer implementation stage. Renewal intent is not disclosed. The main sentiment theme is sustained product satisfaction driven by operational reliability.Overall Customer Sentiment: Positive
Who reviewed Safaricom
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Written answers and themes publish with the full report.
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