Santander Consumer USA
Santander Consumer USA is a consumer finance company that provides auto financing and related services to retail customers and automotive dealers across the United States, including indirect auto loans, leases, and servicing of vehicle finance contracts. It partners with franchised and independent dealerships as well as offering direct-to-consumer lending and refinancing. The company generates revenue primarily from interest income, fees, and servicing income on its loan and lease portfolio.
- Revenue
- $8.5B
- Employees
- 6,000
- Founded
- 1995
- Headquarters
- Dallas, United States of America
What 22 Arbolus experts think of Santander Consumer USA
22 customers have reviewed Santander Consumer USA so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Santander Consumer USA
- C-Suite 90% (20)
- Manager 10% (2)
Employer names and spend open once the report publishes.
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Sentiment
36 Net Promoter Score, from 22 scored reviews- Promoters 12
- Passives 6
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Feb 8
- Mar 8
- Apr 9
- Jun 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 0/10 Average score from customers not renewing
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