Scottish Widows
Scottish Widows is a UK-based life insurance, pensions, and investment provider offering retirement, protection, and savings products to individuals and employers. It distributes its products through financial advisers, workplace schemes, and direct channels, generating revenue primarily from insurance premiums, investment management fees, and related financial services. The company operates as part of Lloyds Banking Group, serving customers across the United Kingdom.
- Wealth & Investment Software
- Revenue
- $3.5B
- Employees
- 3,500
- Founded
- 1815
- Headquarters
- Edinburgh, United Kingdom
What 6 Arbolus experts think of Scottish Widows
NPS scores in the dataset range from 6 to 9, with most scores at 7 or higher, indicating generally positive but not outstanding sentiment. There is one clear 'No' on renewal intent and one 'Yes', with another respondent unsure; the rest provided no renewal data. 83% of respondents report being in use for more than 1 year, suggesting some stickiness in implementation. Key themes from the quantitative data are moderately positive user satisfaction, variability in renewal commitment, and longer-term platform adoption.Overall Customer Sentiment: Neutral
Who reviewed Scottish Widows
- C-Suite 60% (4)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
Tell us when the Scottish Widows report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 4
- Detractors 1
Cumulative NPS by month
-1 over 3 months- Aug 9
- Jan 8
- May 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Scottish Widows
Do you use Scottish Widows at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Scottish Widows have already contributed
Takes a few minutes. Your identity stays anonymous.