Rokstone
Rokstone is a global specialty (re)insurance managing general agent that underwrites complex and niche commercial risks on behalf of carrier partners. It focuses on lines such as property, casualty, marine, aviation, and other specialty classes, distributing products through brokers and intermediaries. The company generates revenue through underwriting fees and profit commissions tied to the performance of the portfolios it manages.
- Revenue
- $90.0M
- Employees
- 350
- Founded
- 2016
- Headquarters
- Londonderry County Borough, United Kingdom
What 6 Arbolus experts think of Rokstone
NPS scores for Rokstone skew highly positive, with two experts rating 10 and one rating 8, reflecting strong promoter sentiment; only one expert rated 5, indicating a minor outlier. Among respondents who provided renewal intent, 100% indicated a clear preference for renewal and even expansion, tied to adoption success and demonstrated outcomes. The platform is mature in its customer base, with all experts having over one year of implementation, demonstrating high stickiness. Feedback emphasizes underwriting expertise, specialty capacity, and pragmatic execution as persistent advantages, though monitoring wording and claims execution remain ongoing concerns.Overall Customer Sentiment: Positive
Who reviewed Rokstone
- C-Suite 50% (3)
- Director 50% (3)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Rokstone.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+2 over 3 months- Feb 6
- Mar 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Praised
- Value in complex risk placements
- Underwriting expertise and specialty capacity
- Operational fit and execution
- Platform consolidation to retire overlapping tools
Criticised
- Shifting appetite and claims execution risks
- Platform is not irreplaceable
- Requires disciplined integration and negotiation
- Procurement scrutiny and commercial changes
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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