Stripe
Stripe is a financial technology company that provides a cloud-based payments platform enabling businesses of all sizes to accept online and in-person payments, manage subscriptions, and handle payouts globally. Its APIs and software tools are used by internet businesses, marketplaces, and enterprises to process transactions, prevent fraud, and manage financial operations. Stripe generates revenue primarily through transaction fees and related financial services.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $16.0B
- Employees
- 9,000
- Founded
- 2010
- Headquarters
- South San Francisco, United States of America
What 177 Arbolus experts think of Stripe
NPS scores for Stripe are consistently strong, with the majority of experts rating 8 or above and several giving 9 or 10. Renewal intent is high among most organizations, especially those in SaaS and e-commerce, reflecting a high level of stickiness and integration into business workflows. A small subset of users expressing lower NPS scores highlight regional limitations or pricing sensitivity as concerns but still recognize Stripe as a market leader. Key feedback themes include outstanding developer tools, robust global payments support, reliability, and strong integration capabilities, contrasted by concerns about fees and customer service responsiveness.Overall Customer Sentiment: Positive
Who reviewed Stripe
- C-Suite 75% (133)
- Director 19% (34)
- Manager 6% (11)
Employer names and spend open in the full report, along with the other 174 customers.
Everything 177 customers told us about Stripe.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 177 scored reviews- Promoters 88
- Passives 70
- Detractors 19
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 30 across 10 companies.
Praised
- Merchant-of-Record Services for Compliance
- Expand Geographic and Local Payment Coverage
- AI-Powered Automation and Analytics
- Global Coverage and Payment Flexibility
Criticised
- Price Competition and Loss of Cost Advantage
- Account Instability Risks
- Regional Competitor Innovation
- Regional Coverage Limitations
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 72% 94 answers
- 74% 27 answers
- 43% 7 answers
- 50% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Stripe customers
Report
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