Arbolus Intelligence

Swiggy

swiggy.com · Bengaluru, India

Swiggy is an Indian on-demand delivery platform that connects consumers with restaurants, grocery stores, and other local merchants through its mobile app and website. It generates revenue primarily via commissions from partner merchants, delivery fees, subscription programs, and advertising and promotional services. The company also operates quick-commerce and grocery delivery services under brands such as Instamart and offers pick-up and drop services for consumers and businesses.

Listed in
Revenue
$1.1B
Employees
6,000
Founded
2014
Headquarters
Bengaluru, India

What 47 Arbolus experts think of Swiggy

NPS is very strong, with 70% respondents in the 9–10 range, reflecting overall promoter status. Renewal intent is high among high spend and influencer segments. Nearly all customers are in mature or long-term implementation stages, evidencing strong stickiness. Key feedback themes include wide restaurant selection, convenience, robust delivery coverage, but also recurring mentions of pricing and reliability during peak demand as areas of watchfulness. Overall Customer Sentiment: Positive

Who reviewed Swiggy

Total customers 47 47 current · 0 former
Reviews growth +33 in six months
Seniority of respondents
  • C-Suite 61% (29)
  • Director 22% (10)
  • Manager 17% (8)
Operations Leader C-Suite NPS 10 Submitted Jan 2026
Operations Leader C-Suite NPS 9 Submitted Jun 2026
Product Leader C-Suite NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 44 customers.

Everything 47 customers told us about Swiggy.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

68 Net Promoter Score, from 47 scored reviews
  • Promoters 34
  • Passives 11
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 9
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 50 across 3 companies.

Praised

  • Enhanced Failure Diagnostics
  • AI-Driven Personalization
  • Unified Discovery Across Platforms
  • Extensive Delivery Coverage

Criticised

  • AI-Enabled Multi-Platform Solutions
  • Competition with Improved Economics
  • Variable Service Experience
  • Variable End-to-End Experience

What customers say

Extensive Delivery Coverage
“I recommend Swiggy because its delivery network spans cities and removes the burden of building logistics infrastructure from scratch.”
Convenience and Timeline Savings
“I use Swiggy for its convenience, wide range of restaurants, and the ability to order food quickly without contacting each restaurant independently.”
Integrated API for Real-Time Operations
“Swiggy’s API enabled us to move from manual status checks to live delivery updates, cutting down order status support queries significantly.”

Renewal intent

Plan to renew 56%
  • Will renew 5
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 50% 4 answers
  • Manager 100% 1 answer
  • 9.4/10 Average score from customers who will renew
  • 9.5/10 Average score from undecided customers

Top alternatives

Most weighed by Swiggy customers

Report

Customer Report - Sep 2026 Sep 2026 47 + 2

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