Synnex

tdsynnex.com · Fremont, United States of America

TD SYNNEX is a global IT distributor and solutions aggregator that provides technology products, cloud services, and value-added services to resellers, systems integrators, and enterprise and public-sector customers. The company offers a broad portfolio spanning hardware, software, cloud, and lifecycle services, generating revenue primarily through distribution margins, service fees, and vendor programs. It serves as an intermediary between technology manufacturers and channel partners, helping them design, procure, deploy, and manage IT solutions.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
  • Cybersecurity Services
Revenue
$62.0B
Employees
230,000
Founded
2021
Headquarters
Fremont, United States of America

What 13 Arbolus experts think of Synnex

Across 12 NPS responses, five are promoters (9–10), five are passives (7–8), and two are detractors (0–6), yielding an NPS of 25. All 4 recorded renewal responses are yes; renewal intent is unreported for the other eight respondents. Implementation is mature for most of the pool: 11 of 12 report more than one year, while one reports less than one year. Qualitative feedback highlights portfolio breadth, vendor relationships, and licensing expertise, alongside a fragmented experience across discovery, comparison, pricing, and procurement. Overall Customer Sentiment: Positive

Who reviewed Synnex

Total customers 13 13 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 92% (12)
  • Manager 8% (1)
Revenue Leader C-Suite NPS 10
Operations Manager C-Suite NPS 10
Revenue Leader C-Suite NPS 8 Will renew

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about Synnex.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

23 Net Promoter Score, from 13 scored reviews
  • Promoters 5
  • Passives 6
  • Detractors 2

Cumulative NPS by month

-1 over 5 months
  • Mar 9
  • Apr 9
  • Jun 9
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.

Praised

  • Apply AI to discovery and comparison
  • Extend multi-vendor project support
  • Integrate the end-to-end workflow
  • Support for integrated solution evaluation

Criticised

  • AI-led substitution of early evaluation
  • Fragmentation may erode relevance
  • Digital-first marketplace competition
  • Fragmented discovery-to-procurement journey

What customers say

Support for integrated solution evaluation
“I rely on TD SYNNEX when I need to assess alternatives for a broader customer or internal transformation project. I can compare vendors, understand the licensing and commercial choices, and consider how technologies work together. In cloud and infrastructure evaluation, that can make the available options and their trade-offs clearer. For enterprise software and AI-related initiatives, the same multi-vendor perspective helps me consider complementary technologies rather than evaluating each in isolation. The service is relevant to strategic selection, even though it is not something I need for daily mission-critical operations.”
Vendor relationships and licensing knowledge
“I see value in TD SYNNEX’s established vendor relationships and licensing expertise. When I evaluate technologies, I need to understand more than product capabilities; I also need to compare licensing and commercial options. The distributor can help connect those considerations across multiple vendors and can support a solution that combines technologies. That capability is particularly relevant where a customer is not selecting a standalone product but is shaping a wider infrastructure or software solution. These strengths support evaluation and sourcing, even if the process is not yet seamless end to end.”
Broad portfolio and ecosystem access
“I would recommend TD SYNNEX when an organization needs access to a wide range of technology vendors across cloud, infrastructure, and enterprise software. That breadth is useful when a project calls for combining technologies rather than relying on a single provider. I can use the distributor as an entry point to compare options across the ecosystem and consider how they fit into a broader transformation effort. For organizations with multi-vendor needs, this range is a meaningful reason to consider the relationship, although the experience of finding and procuring those options can still feel fragmented.”

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Manager 100% 1 answer
  • 8.8/10 Average score from customers who will renew

Top alternatives

Most weighed by Synnex customers

Report

For people who use Synnex

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