Ingram Micro
Ingram Micro is a global technology distributor and solutions provider that offers IT products, cloud services, and supply chain solutions to resellers, enterprises, and other channel partners. The company generates revenue by distributing hardware, software, and cloud offerings from major vendors, and by providing value-added services such as logistics, lifecycle services, and IT consulting. It serves customers worldwide across commercial, public sector, and consumer markets through a broad partner ecosystem.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $54.0B
- Employees
- 26,000
- Founded
- 1979
- Headquarters
- Irvine, United States of America
What 27 Arbolus experts think of Ingram Micro
NPS distribution trends positively, with 35% Promoters (NPS 9-10), 55% Passives (NPS 7-8), and 10% Detractors (NPS 6 or below). Renewal intent data is mostly unavailable, but among those expressing an opinion, 60% of responses are 'Not Sure' and 40% 'Yes'. Stickiness is high, with 75% of customers reporting usage for more than 1 year. The main theme is positive sentiment driven by sustained usage and successful integration, tempered by cautious outlook on renewals.Overall Customer Sentiment: Positive
Who reviewed Ingram Micro
- C-Suite 75% (20)
- Director 12% (3)
- Manager 12% (3)
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Sentiment
22 Net Promoter Score, from 27 scored reviews- Promoters 10
- Passives 13
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 44% 9 answers
- 100% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Ingram Micro customers
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