Arbolus Intelligence

Pax8

pax8.com · Greenwood Village, United States of America

Pax8 is a cloud commerce marketplace that enables managed service providers and IT resellers to buy, provision, and manage cloud software and infrastructure from multiple vendors through a single platform. The company aggregates SaaS and IaaS offerings, automates billing and provisioning, and provides enablement and support services to its channel partners. Pax8 generates revenue through distribution margins and related services on the cloud solutions transacted via its marketplace.

  • IT Consulting & Implementation
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$1.8B
Employees
2,000
Founded
2012
Headquarters
Greenwood Village, United States of America

What 13 Arbolus experts think of Pax8

All experts reported high NPS values: 7 to 10. Renewal intent is universally positive, with every respondent indicating plans to continue using Pax8. 100% report being in the MoreThan1Year or recently implemented stage, reflecting advanced adoption and stickiness. Main feedback themes include excellent breadth of offerings and time-saving automation, with recurring concerns around billing accuracy and support variation by region. Administrative relief is a major positive, while accuracy in billing/reconciliation is the main watchout.Overall Customer Sentiment: Positive

Who reviewed Pax8

Total customers 13 13 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 75% (10)
  • Director 8% (1)
  • Manager 17% (2)
Revenue Manager Manager NPS 9 Submitted Sep 2026
People Leader C-Suite NPS 7 Will renew Submitted Jul 2026
Founder C-Suite NPS 9 Will renew Submitted Feb 2026

Employer names and spend open in the full report, along with the other 10 customers.

Everything 13 customers told us about Pax8.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

46 Net Promoter Score, from 13 scored reviews
  • Promoters 7
  • Passives 5
  • Detractors 1

Cumulative NPS by month

-1 over 6 months
  • Jun 9
  • Oct 9
  • Feb 9
  • Jun 9
  • Jul 9
  • Sep 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 46 across 3 companies.

Praised

  • Efficient Client Onboarding and Procurement
  • Real-time Billing Integration
  • Unified Marketplace Simplifies Operations
  • Automated Reconciliation and Exception Handling

Criticised

  • Dispute Resolution Risk
  • Competitive Pricing Pressure
  • Regional Support Gaps
  • Margin Requires Vigilance

What customers say

Efficient Client Onboarding and Procurement
“I can provision licenses for new clients the same day and immediately have everything on the next bill, which shortens time between closing and delivering value.”
Real-time Billing Integration
“The PSA integration enables billing driven by actual seat counts, so we don’t rely on manual spreadsheets and billing errors are minimized.”
Unified Marketplace Simplifies Operations
“I benefit from a single place to provision, bill, and manage subscriptions, which removes administrative burden and lets my team scale more efficiently.”

Renewal intent

Plan to renew 100%
  • Will renew 9
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 7 answers
  • Director 100% 1 answer
  • Not specified 100% 1 answer
  • 8.6/10 Average score from customers who will renew

Top alternatives

Most weighed by Pax8 customers

Report

Customer Report - Sep 2026 Sep 2026 13 + 0

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