PayPal
PayPal is a global digital payments company that enables consumers and businesses to send, receive, and manage money online and in-person through its branded payment platforms. It generates revenue primarily from transaction fees on payment volume, value-added services such as merchant services, payout solutions, and credit products, and partnerships with marketplaces and financial institutions.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Fraud Detection & Prevention
- Revenue
- $29.5B
- Employees
- 29,000
- Founded
- 1998
- Headquarters
- San Jose, United States of America
What 152 Arbolus experts think of PayPal
NPS scores are clustered toward positive (7-10), with Users and Influencers both highlighting PayPal's trust, global reach, and ease of use. Renewal intent is mixed, with many seeking alternatives due to high fees, particularly on international payments. Stickiness remains high for core workflow reliance, but some Users show signs of gradual spend reduction. Key feedback themes center on universal acceptance, but users are increasingly cost-conscious.Overall Customer Sentiment: Positive
Who reviewed PayPal
- C-Suite 65% (99)
- Director 13% (20)
- Manager 23% (35)
Employer names and spend open in the full report, along with the other 149 customers.
Everything 152 customers told us about PayPal.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
43 Net Promoter Score, from 150 scored reviews- Promoters 86
- Passives 43
- Detractors 21
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 27 across 9 companies.
Praised
- Universal Acceptance and Trusted Brand
- Comprehensive International Payment Support
- Convenient for Freelance and Remote Work
- Lower Cost and Faster Withdrawals
Criticised
- Displacement by Lower-Cost Competitors
- Regulatory and Service Gaps
- AI-Enhanced Fintech Disruptors
- Fee Sensitivity and Workflow Impact
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 67% 46 answers
- 69% 16 answers
- 73% 11 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by PayPal customers
Report
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