PAYTRONIX
Paytronix provides a customer engagement and loyalty platform for restaurants, convenience stores, and retailers, offering tools for loyalty programs, gift cards, online ordering, and personalized marketing campaigns. The company sells its software and services on a subscription and transaction-fee basis to multi-location and enterprise brands seeking to increase guest frequency and spend. Its platform integrates with POS systems and digital channels to centralize customer data and drive targeted promotions and analytics-driven decision making.
- Marketing Automation
- Customer Data Platform
- E-commerce Platforms & Storefronts
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2001
- Headquarters
- Newton, United States of America
What 7 Arbolus experts think of PAYTRONIX
NPS scores among Paytronix customers range from 3 to 10, with most responses in the 5–7 range, indicating moderate satisfaction. 29% of respondents are likely to renew, 29% will not, and 43% are unsure. All respondents are in the mature implementation stage (>1 year), demonstrating platform stickiness but not translating into uniformly positive sentiment. High spend is not correlated with high advocacy or clear renewal commitment.Overall Customer Sentiment: Neutral
Who reviewed PAYTRONIX
- C-Suite 86% (6)
- Director 14% (1)
Employer names and spend open once the report publishes.
Tell us when the PAYTRONIX report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 1
- Detractors 4
Cumulative NPS by month
-3 over 5 months- Aug 10
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 3 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by PAYTRONIX customers
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
For people who use PAYTRONIX
Do you use PAYTRONIX at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of PAYTRONIX have already contributed
Takes a few minutes. Your identity stays anonymous.