Payworks
Payworks is a payment technology company that provides white-label point-of-sale payment processing, gateway, and terminal management solutions to payment service providers, acquirers, and independent software vendors. Its cloud-based platform enables in-store, in-app, and mobile card acceptance by integrating with payment terminals and processors, generating revenue through software licensing and transaction-based fees. The company primarily serves financial institutions and payment providers that embed Payworks’ technology into their own merchant-facing offerings.
- Payment Processing
- API Management & Integration
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2012
- Headquarters
- Munich, Germany
What 5 Arbolus experts think of Payworks
The Net Promoter Score (NPS) ranges between 7 to 10, indicating favorable customer advocacy with a median high engagement rate. Analyzing renewal intent shows 85% affirmative tendencies, reflecting strong satisfaction with provided features. Stickiness signals denote successful implementation with diverse security assurances and ERP integration effectiveness.Key expert feedback underscores successful adoption across large institutions, balancing budget constraints with operational needs. Retaining consistent support experiences reportedly elevates user contentment. Overall Customer Sentiment: Positive.
Who reviewed Payworks
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Payworks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Feb 8
- Jul 8
- Aug 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 29 across 5 companies.
Praised
- User Interface Enhancements
- Automation Potential
- Localized Data Hosting
- User-Friendly Interface
Criticised
- Competitive Technological Advancements
- Integration Challenges
- Feature Expansion Among Competitors
- Scalability Challenges
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Payworks customers
Report
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