Arbolus Intelligence

Ceridian

ceridian.com · Minneapolis, United States of America

Ceridian is a global human capital management software company that provides cloud-based payroll, workforce management, and HR solutions to mid-sized and large enterprises across industries. Its flagship Dayforce platform unifies HR, payroll, benefits, time and attendance, and talent management in a single system, sold on a subscription basis. The company generates revenue through SaaS licenses, implementation and professional services, and recurring payroll processing fees.

  • HRIS & Core HR
  • Payroll
  • Workforce Management & Scheduling
Listed in
Revenue
$1.5B
Employees
8,000
Founded
1992
Headquarters
Minneapolis, United States of America

What 34 Arbolus experts think of Ceridian

NPS shows a strong positive skew, with 55% of responses at 8 or higher, yet several detractors present. Renewal intent is mixed: ~50% of named responses plan to renew, 30% are unsure, and 20% do not plan to renew, including some high spenders. Stickiness is high, with most implementations exceeding one year and multiple module additions driving deeper adoption. Main expert feedback themes are high value delivery, reliability, and vendor responsiveness, but onboarding complexity and alternative solutions are frequently mentioned.Overall Customer Sentiment: Neutral

Who reviewed Ceridian

Total customers 34 30 current · 4 former
Reviews growth +20 in six months
Seniority of respondents
  • C-Suite 83% (28)
  • Director 13% (4)
  • Manager 3% (1)
Finance Leader C-Suite NPS 8 Submitted Apr 2026
Engineering Leader C-Suite NPS 8 Undecided Submitted Aug 2026
Executive C-Suite NPS 7 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 31 customers.

Everything 34 customers told us about Ceridian.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 34 scored reviews
  • Promoters 16
  • Passives 12
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Praised

  • Repeatable, Error-Reducing Workflows
  • Unified Platform for Core HR Processes
  • Enterprise-Grade Solution
  • Growth via Module Expansion

Criticised

  • Competitive Multi-Country Payroll
  • AI-Driven Platform Disruption
  • User Attrition from Onboarding Pain Points
  • Onboarding Complexity

What customers say

Repeatable, Error-Reducing Workflows
“Having this platform ensures our processes are consistent, reducing dependency on manual workarounds and resulting in fewer errors.”
Unified Platform for Core HR Processes
“The tool does exactly what we needed—a single solution for payroll, time, and workforce management across entities, reducing manual overhead.”
Enterprise-Grade Solution
“I recommend this to peers because it provides a robust, centralized enterprise platform that supports scalable growth and keeps risk in check.”

Renewal intent

Plan to renew 52%
  • Will renew 13
  • Undecided 8
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 60% 20 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • Not specified 0% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Ceridian customers

Report

Customer Report - Sep 2026 Sep 2026 34 + 0

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