CHARLIE HR
CharlieHR provides cloud-based HR software designed for small and growing businesses, offering tools for employee onboarding, time off management, performance reviews, and HR compliance. The platform centralizes people data and HR workflows so companies can manage their teams without a dedicated HR department. Revenue is generated through subscription fees for its SaaS plans.
- HRIS & Core HR
- Revenue
- $6.0M
- Employees
- 70
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of CHARLIE HR
NPS scores range from 2 to 10; 60% of respondents provide scores of 7 or above, indicating a majority positive sentiment. Renewal intent is high among long-term users (more than one year), with all such respondents expressing a likelihood to renew. Pilots present more uncertain or negative sentiment (NPS of 2, 5, 6; renewal intent mostly 'Not Sure'). Stickiness is strongest in accounts with longer implementation duration. Customers with high spend do not always correspond to high NPS. Major themes include greater satisfaction and renewal intent among established users, and hesitance or lower sentiment in pilot stages.Overall Customer Sentiment: Positive
Who reviewed CHARLIE HR
- C-Suite 64% (9)
- Director 29% (4)
- Manager 7% (1)
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Sentiment
-7 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 5
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Oct 7
- Nov 8
- Dec 7
- Feb 7
- Mar 7
- May 7
Net Promoter Score across 5 reviews, accumulated up to each month. Category median -4 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 33% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 4.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by CHARLIE HR customers
More in Workplace & Productivity and HR & Workforce
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