Ciphr, Ltd.
Ciphr Ltd. provides cloud-based human resources and payroll software for mid-sized and large organizations, offering modules for HR administration, recruitment, learning management, and workforce management. The company sells its solutions on a subscription basis, often bundled with implementation, integration, and support services. Ciphr primarily serves employers in the UK and internationally across multiple industries seeking to digitize and centralize their HR processes.
- HRIS & Core HR
- Payroll
- Learning Management
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 1982
- Headquarters
- Marlow, United Kingdom
What 22 Arbolus experts think of Ciphr, Ltd.
The NPS distribution skews positive with multiple scores of 9–10 among both users and influencers, indicating high satisfaction. Renewal intent is high (notably among HR and operational leaders), but some users remain unsure, especially in the charitable and mid-market segment. Stickiness is evidenced by over 60% of customers being live for more than a year, and consistent deployment in multiple, critical workflows. Key expert themes highlight strong compliance, reliable core HR delivery, but call out gaps in advanced analytics and integration flexibility. Most detractors reference cost concerns or lack of advanced features.Overall Customer Sentiment: Positive
Who reviewed Ciphr, Ltd.
- C-Suite 52% (11)
- Director 24% (5)
- Manager 24% (5)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Ciphr, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Oct 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 14 across 10 companies.
Praised
- Reliable Core HR Platform
- Strong Employee Self-Service
- Efficient Workflow Automation
- Broader HR Workflow Automation
Criticised
- Cost Sensitivity and Budget Pressure
- Advanced Analytics and Global Scale
- Lack of Native Payroll and Competition
- Reporting and Dashboard Limitations
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 44% 9 answers
- 0% 4 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Ciphr, Ltd. customers
Report
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