Toast
Toast provides a cloud-based point-of-sale and restaurant management platform that helps restaurants manage ordering, payments, kitchen operations, and guest engagement. Its software and integrated hardware are sold primarily to full-service, quick-service, and fast-casual restaurants on a subscription and transaction-fee basis. The company also offers related services such as payroll, team management, and online ordering to increase restaurant efficiency and revenue.
- Payment Processing
- E-commerce Platforms & Storefronts
- Restaurant POS & Operations
- Revenue
- $3.8B
- Employees
- 5,000
- Founded
- 2011
- Headquarters
- Boston, United States of America
What 46 Arbolus experts think of Toast
NPS scores are predominantly high with a concentration in the 8–10 range. 65% of respondents express clear intent to renew, while 30% are unsure and 5% plan to switch. Most are in the MoreThan1Year post-implementation stage, indicating mature usage and stickiness. Key sentiment drivers include ease of use, all-in-one capabilities, and strong customer support, offset for some by cost and desire for expanded AI or enterprise features.Overall Customer Sentiment: Positive
Who reviewed Toast
- C-Suite 71% (33)
- Director 24% (11)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about Toast.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 46 scored reviews- Promoters 21
- Passives 20
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 23 across 5 companies.
Praised
- AI-Assisted Employee and Sales Management
- Enterprise Integration Improvements
- AI-Powered Analytics Expansion
- Scalable Unified Ecosystem
Criticised
- Enterprise Feature Gaps
- Limited AI and Predictive Features
- High Upfront Costs
- Competitive Pricing Pressures
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 52% 27 answers
- 60% 10 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Toast customers
Report
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