Toogoodtogo

toogoodtogo.com · Copenhagen, Denmark

Too Good To Go operates a mobile marketplace that connects consumers with restaurants, bakeries, supermarkets, and other food retailers to purchase surplus food at a discount, helping partners reduce food waste and recover incremental revenue. The company earns money by taking a commission on each transaction processed through its platform. It primarily serves urban consumers and food businesses across Europe and North America.

Revenue
$150.0M
Employees
1,500
Founded
2015
Headquarters
Copenhagen, Denmark

What 8 Arbolus experts think of Toogoodtogo

NPS scores are high, with the majority of experts providing ratings between 8 and 10. Most customers have used the platform for over a year, indicating established stickiness. Although explicit renewal intent is rarely stated, qualitative feedback is consistently positive, citing reductions in food waste and revenue recovery. The key feedback themes include user-friendliness, positive reputation, and clear sustainability benefits.Overall Customer Sentiment: Positive

Who reviewed Toogoodtogo

Total customers 8 8 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 88% (7)
  • Manager 12% (1)
Operations Leader C-Suite NPS 8
Operations Manager C-Suite NPS 9
Operations Manager Manager NPS 9

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Toogoodtogo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

62 Net Promoter Score, from 8 scored reviews
  • Promoters 5
  • Passives 3
  • Detractors 0

Praised

  • Revenue Recovery from Surplus
  • Reduces Food Waste Effectively
  • Access to New Customers
  • AI-Powered Waste Prediction

Criticised

  • Operational Overhead
  • Lower Revenue per Item
  • Variable Customer Demand
  • Technology Leap from a Competitor

What customers say

Revenue Recovery from Surplus
“Too Good To Go allows us to recover some revenue from food that would otherwise go to waste and directly impacts our profitability.”
Reduces Food Waste Effectively
“I use Toogoodtogo because it helps us reliably reduce food waste at the end of each service.”
Access to New Customers
“One benefit is that the platform introduces our business to new customers we might not otherwise reach.”

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 9/10 Average score from undecided customers

Report

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