Travelport
Travelport is a global travel technology company that provides a distribution platform connecting airlines, hotels, car rental companies, and other travel suppliers with travel agencies, online travel agencies, and corporate travel buyers. It offers a modern retailing and content aggregation system, APIs, and tools that enable partners to search, book, and manage travel inventory and payments. The company generates revenue primarily through transaction fees, technology services, and software solutions sold to travel intermediaries and suppliers.
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $2.1B
- Employees
- 3,500
- Founded
- 2001
- Headquarters
- Slough, United Kingdom
What 16 Arbolus experts think of Travelport
NPS scores are predominantly high, with 33% of experts rating 9 or 10, and another 27% at 8. Two respondents gave an NPS below 5. Renewal intent is mostly positive or affirmative among high NPS and high spenders; two clear 'No' and some 'Not Sure' are present, mainly among lower spend brackets or pilot implementations. Implementation stickiness is strong, with 67% in 'MoreThan1Year' and high NPS among these users. Negative sentiment is concentrated among those still in pilot or uncertain renewal, but the overall trend is positive.Overall Customer Sentiment: Positive
Who reviewed Travelport
- C-Suite 93% (15)
- Director 7% (1)
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Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 7
- Passives 4
- Detractors 4
Cumulative NPS by month
+4 over 6 months- Dec 4
- Jan 6
- Feb 6
- May 7
- Jul 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 50% 8 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
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