Arbolus Intelligence

Trayport, Ltd.

trayport.com · Londonderry County Borough, United Kingdom

Trayport is a technology company that provides electronic trading, connectivity, and market infrastructure software for energy and commodity markets, enabling brokers, exchanges, and trading firms to trade, route, and manage orders across multiple venues. Its flagship platforms support price discovery, trade execution, and post-trade workflows for power, gas, emissions, and related derivatives. Trayport generates revenue primarily through software licensing, connectivity fees, and related technology services to market participants and venues.

  • API Management & Integration
  • Data Integration & ETL
  • Capital Markets & Trading Software
Listed in
Revenue
$180.0M
Employees
600
Founded
1993
Headquarters
Londonderry County Borough, United Kingdom

What 16 Arbolus experts think of Trayport, Ltd.

NPS scores are mostly high, with 70% of responses at or above 8, and several at the maximum score of 10, indicating strong promoter representation. Renewal intent is positive, especially among high-spend and strategic users, who consistently indicate plans to renew; some uncertainty exists in lower spend brackets. Nearly all users are in the post-implementation phase with over one year of usage, demonstrating tool stickiness and limited short-term churn risk. Feedback emphasizes Trayport's strong positioning and reliability in energy markets, with some mention of annual product reviews and operational risk awareness.Overall Customer Sentiment: Positive

Who reviewed Trayport, Ltd.

Total customers 16 16 current · 0 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 56% (9)
  • Director 25% (4)
  • Manager 19% (3)
Strategy Leader C-Suite NPS 10 Undecided Submitted Jan 2026
Finance Generalist C-Suite NPS 6 Submitted May 2026
Executive Manager NPS 7 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about Trayport, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

31 Net Promoter Score, from 16 scored reviews
  • Promoters 7
  • Passives 7
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Jan 8
  • Feb 8
  • May 8
  • Jun 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.

Praised

  • Contract-Driven Upsell
  • Digitalization Tailwinds
  • License Expansion Growth
  • Leading Product in Market

Criticised

  • Uncertainty in Renewal
  • Annual Product Review
  • Operational Disruption Risk on Switch
  • Emerging Competition and AI

What customers say

Leading Product in Market
“For the GB power market, I find this to be one of the leading products available.”
High Contractual Stickiness
“I continue with the provider due to contractual arrangements and because switching would disrupt our operations.”
Scalability Supports Growth
“I expect our spend to increase due to the need for more user licences as our team grows.”

Renewal intent

Plan to renew 70%
  • Will renew 7
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • Director 100% 2 answers
  • Manager 33% 3 answers
  • 8.3/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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