Arbolus Intelligence

Trust Payments

trustpayments.com · Londonderry County Borough, United Kingdom

Trust Payments is a global payments technology company that provides omnichannel payment processing, merchant acquiring, and embedded finance solutions to ecommerce, retail, hospitality, and other businesses. It offers card processing, alternative payment methods, POS and unattended terminals, and risk and fraud tools through its own acquiring licenses and gateway platform. The company generates revenue primarily through transaction fees, payment processing charges, and value‑added financial services to merchants and partners.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$90.0M
Employees
450
Founded
1997
Headquarters
Londonderry County Borough, United Kingdom

What 6 Arbolus experts think of Trust Payments

NPS scores are uniformly high, with NPS ranging from 7 to 10 across experts. Renewal intent is signalled as positive where reported, and stickiness is extremely strong given all respondents are in the 'MoreThan1Year' implementation stage. Experts praise reliability, compliance, fraud prevention, and strong payment performance, with minor friction around complexity for smaller businesses. Overall sentiment is highly positive, especially among large enterprise users.Positive

Who reviewed Trust Payments

Total customers 6 6 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 83% (5)
  • Manager 17% (1)
Revenue Leader C-Suite NPS 10 Submitted Jul 2026
Founder C-Suite NPS 8 Will renew Submitted Dec 2025
Finance Executive C-Suite NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about Trust Payments.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Dec 8
  • Feb 8
  • Apr 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Praised

  • Omnichannel and Multi-Currency Support
  • Enterprise-Grade Reliability and Security
  • Strong Compliance and Fraud Prevention
  • AI-Powered Fraud and Analytics

Criticised

  • Integration Complexity
  • Slow Innovation Risk
  • Competitive Feature Gaps
  • Reporting and Customisation Limitations

What customers say

Omnichannel and Multi-Currency Support
“The platform supports a wide range of payment methods, currencies, and omnichannel transactions while integrating with our finance systems.”
Enterprise-Grade Reliability and Security
“I rely on Trust Payments for reliable, secure, and scalable payment processing with robust fraud and risk management.”
Strong Compliance and Fraud Prevention
“Trust Payments delivers strong compliance, fraud management, PCI DSS adherence, and supports business-critical regulatory requirements.”

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 8.5/10 Average score from customers who will renew

Report

Customer Report - Oct 2026 Oct 2026 6 + 1

Other companies in Commerce & Marketplaces with a customer report.

See all 600 Commerce & Marketplaces companies →

For people who use Trust Payments

Do you use Trust Payments at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 6 customers of Trust Payments have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.